Online Reputation & Reviews Management
Because 85% of consumers trusting online reviews as much as personal recommendations, reputation management has become a crucial digital marketing tool for local businesses.
We Make it Easy for Happy Customers to Leave You a Review
Our Reputation Management System automatically filters your customers into 2 groups: those most likely to give you a 5-star review and those who need a little nurturing.
Because our system is based on Net Promoter Score rankings, we’re able to see how your customers felt about their experience with your company on a scale from 1-10.
For example, buyers that fall within the 8-10 range will get a “thank you” for being such a great customer and a request to share their experience on the top review sites that make the most sense for your brand (like Google, Facebook, or Yelp).
For the customers that weren’t thrilled with their experience, we’ll be send them an apology, ask them for feedback on areas that need improvement, and a discount on products or services you offer to encourage them to give you a second-chance to make them happy.
In short, we do our best to make sure it’s your happiest customers that are moving through to the review stage and that the not-so-happy customers get the outreach and attention they need.
Reliable Reputation Reporting
Our report will show you how many reviews you have, where they’re coming from (by source), what your average score is, what people are saying, and when.
Here’s an example of how your report will look (we generate this report for you weekly):
Ready to Get Started?
If you’re ready to talk about your online reputation, choose a day and time from the calendar below and let’s chat!
Rebel 42 brought my business to the next level!
"Rebel 42 brought my business to the next level! Not only did they do a phenomenal job redesigning my website and packaging so that what I presented on the outside matched the quality on the inside, they continue to be a huge support in handling my digital marketing to help me grow! From branding and strategy all they way to planning and execution, they exceed my expectations at every turn. I don't know how I would do it without them!"
Marissa Agustin, CEO of Loving Cup Teas
Working with Rebel 42 was easy, simple and fast.
"Working with Rebel 42 to develop and design the full branding for a personal project was easy, simple and fast. They took the time to listen to me and my
-Laine Torres, Owner of Laine Torres Photography
They made me feel like a rockstar!
"Heather and Jeff took my ideas about my rebrand and made them a reality. I can't say enough about the "all-in" approach that Rebel 42 took. They made me feel like a rockstar! (And my rebrand is awesome!!)"
-Alissa Daire Nelson, Found of Daire Success Coaching
They offer suggestions and definitely listen to your opinions and wants for your business!
"The duo team behind this company is amazing. So talented at what they do. They offer suggestions and definitely listen to your opinions and wants for your business! I highly recommend them to everyone...a real class act!! You will not be disappointed."
-Kryston H, Owner of JoJo's Pitter-Patter Daycare